Login Help

  1. General Information
  2. Save Password option
  3. Can I change my password?
  4. I forgot my password
  5. Error Messages
  6. Browser Settings
  7. Contact Information

 1. General Information

In order to access Staff Directories content, you need a username and password. If this is your first time visiting one of our sites and you have already subscribed to a Staff Directory product, please register at register.cqpress.com for a username and password using your subscription invoice number. If you do not have your invoice number, please contact customer service at customerservice@cqpress.com.

Subscriptions

All print subscriptions come with free web access. To access any of the Staff Directories web sites, please follow the instructions below:

  1. Find your invoice number - after purchasing a subscription to a Staff Directory, an invoice will be mailed to you. You will need this invoice number to register in step 2 below.
  2. Register for a login - with your invoice number, register at http://register.cqpress.com. As part of this registration process, you will be asked to create your own personal login. If you purchased a subscription to more than one title, you will need to register for each title (i.e, CSD, FSD, HHSD, or JSD). You may use the same login or create a different login for each subscription. To register with the same login, use the same e-mail address during each registration. To use different logins, use a different e-mail for each subscription.
  3. Log in to the web site using your new login - when you have completed your registration, go to the web site(s) for which you have a subscription and log in using your new username and password.

Trials

To trial any of the Staff Directories web sites, please follow the instructions below:

  1. Request trial login - to request a trial username and password, please e-mail Angie Anderson at aanderson@cqpress.com.
  2. Register for Trial - if you already have a trial username and password, register at http://register.cqpress.com/trials/login.cfm. As part of this registration process, you will be asked to create your own personal login.
  3. Log in to the web site using your new login - when you have completed your trial registration, go to one of our web sites and log in using your new username and password.

 2. Save Password Option

Checking the "save password" option on the homepage will enable you to bypass the login process. A cookie will be placed on your machine when you check the "save password" checkbox and click "login." Each time you visit the web site, our system will check for your cookie and bypass the login process if it is valid. If you delete the cookie from your machine or change your password, you will need to login in.

To remove the cookie from your computer, click here.

 3. Can I change my password?

Yes, you may change your password at any time. Click here to change your password.

 4. I forgot my password

If you have forgotten your password, click here. Your password will be e-mailed to the e-mail address you supplied at registration.

 Common Error Messages

Subscription Expired

If you receive an error message that reads "Subscription Expired," you need to renew your subscription. You may do so online at www.cqpress.com or contact Robert Licitra at rlicitra@cqpress.com or 1-800-834-9020, ext. 1811.

If you believe this message is in error, please contact our customer service department at customerservice@cqpress.com.

Trial Expired

Trials expire two weeks after the date of registration. If you receive an error message that reads "Trial Expired," please order your subscription today. You may do so by sending an e-mail to directorysales@cqpress.com or by calling
1-800-834-9020, ext. 1906.

Maximum Usage Reached

If you receive an error message that reads "Maximum Usage Reached," it indicates that the maximum number of simultaneous users are currently logged into the site. By default, each subscription provides access for one user. If you which to purchase additional access, please contact Robert Licitra at rlicitra@cqpress.com or 1-800-834-9020, ext. 1811.

Unknown Login

If you receive an error message that reads "Unknown Login," it indicates that we do not recognize either your username or password. Please try again. If you continue to experience problems, please contact Web Help at webhelp@cqpress.com.

 6. Browser settings

Versions: Use version 5.5 or higher of Microsoft® Internet Explorer or 4.72 or higher of Netscape® Navigator as your Web browser. Please visit http://www.microsoft.com or http://www.netscape.com to upgrade your browser, if necessary.

Cookies: Cookies are small portions of data that are sent to your PC when you are using this product. They are necessary for our access control features to work properly.

To set your browser preferences to accept cookies in Microsoft® Internet Explorer 5.x:

  1. Select Tools, then Internet Options.
  2. Select the Security tab.
  3. Select Internet as your Web content zone.
  4. If your security level is set to custom, click the custom level button; scroll down until you see "Cookies;" make sure "Allow per-session cookies" is checked.
  5. If your security is set to default level, you do not need to make any changes.

To set your browser preferences to accept cookies in Netscape® 4.x:

  1. Select Edit, then Preferences.
  2. Select the Advanced category.
  3. Select Accept all cookies.

 7.Contact information

Please submit all help inquiries through our online form at http://www.cqpress.com/webhelp. If you have questions about your account status, or wish to place a new order, please contact our customer service department by one of the methods shown below.

CQ Press Customer Service
2300 N Street, Suite 800
NW Washington, DC 20037
Phone: 1-866-4CQPRESS (1-866-427-7737)
E-mail: customerservice@cqpress.com.

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